Refund policy
Returns Policy
At Pet Dreamworld, we take pride in providing high-quality pet products and ensuring customer satisfaction. While we do not offer refunds, we are happy to replace any item that arrives damaged or incorrect.
Non-Eligible Returns
We do not accept returns or offer refunds for:
- Change of mind or personal preference.
- Items that have been used or altered.
- Orders reported after 7 days of delivery.
Refund Eligibility
A refund will be provided if:
- The item arrives damaged or defective.
- You receive the wrong item.
To qualify for a replacement or refund, you must:
- Contact us within 7 days of receiving your order.
- Provide clear photos of the damaged or incorrect item.
- Ensure the item is unused and in its original packaging.
How to Request a Refund or Replacement
- Email us at info@petdreamworld.com.au with your order number and photos of the issue.
- Once approved, we will ship out a replacement at no additional cost.
Your satisfaction is our priority, and we’re here to make things right in case of any issues. Feel free to contact us with any concerns!